Returns & Exchanges

Easy returns. Size swaps made simple. Cairo & Giza orders ship fast (≤ 48h).

  • Return window: [7] days from delivery
  • Condition: Unworn, original box, tags intact
  • Exchanges: Shipping fees applied
  • Support: Instagram (@shft.eg)

How to start a return/exchange

  1. Contact [@shft.eg] with your order number and reason (return or exchange + new size).
  2. We’ll confirm eligibility and arrange a courier pickup (or share the drop-off address).
  3. Once inspected (1–2 business days after arrival), we issue your refund or ship the exchange.
Eligibility checklist
  • Items must be unworn and in original condition.
  • Include the original box, accessories, and brand tags/seals.
  • Returns must be initiated within [7] days of delivery.
  • Proof of purchase required (order number / receipt).
Items not eligible for return
  • Used or damaged items, or boxes with heavy damage.
  • Final clearance items marked “non-returnable”.
  • Custom orders (if marked as such).
Exchanges (size swap)

Need a different size? We offer exchanges for orders within the return window, subject to stock. Courier fees will be applied.

Refund timing
Method When issued Timeline
Original payment After QC passes Bank/processor: 1-2 business days
Store credit After QC passes Instant once credited
Cash-on-Delivery orders Refunded via bank transfer or wallet 1–2 business days after QC
Return shipping & fees

Cairo & Giza: Courier fees will is applied. Returns also have a courier fee deducted.

Other areas: standard courier fees apply and may be deducted from the refund.

Questions? Contact us on our Instagram